Last Updated: 23/08/2024
Introduction
At Sirims.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your product, we offer a straightforward and fair returns and refunds policy to ensure a positive shopping experience. Please read the following policy carefully to understand our process, conditions, and timeframes for returns and refunds.
1. Eligibility for Returns
1.1 Returnable Items: We accept returns on all physical products sold through Sirims.com, provided that the items are returned in their original condition, unused, and in their original packaging.
1.2 Non-Returnable Items: Certain products may be non-returnable due to hygiene or safety reasons. If a product is non-returnable, this will be clearly stated on the product page.
1.3 Return Timeframe: You may request a return within 30 days from the date of purchase. After 30 days, we cannot accept returns or issue refunds.
2. How to Initiate a Return
2.1 Contact Us: To initiate a return, please contact our customer support team at [sirimsofficial@gmail.com] with your order number and a brief explanation of why you wish to return the product. We will respond within 48 hours with instructions on how to proceed.
2.2 Return Shipping: Once your return request is approved, you will be responsible for shipping the product back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Return Address: Please send your return to the following address:
Islam Elsayed
Sharjah, Khan Corniche,
United Arab Emirates
3. Conditions for Returns
3.1 Original Condition: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Products that show signs of use, damage, or missing parts may not be eligible for a refund.
3.2 Proof of Purchase: A receipt or proof of purchase is required to process your return. Please include this with your returned item.
3.3 Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return conditions. We will notify you via email once your return is processed.
4. Refund Process
4.1 Refund Approval: If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
4.2 Partial Refunds: In certain situations, only partial refunds may be granted, such as when an item is returned damaged or incomplete.
4.3 Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchange Policy
5.1 Product Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and then place a new order for the desired item.
6. Defective or Damaged Products
6.1 Reporting Damaged Items: If you receive a defective or damaged product, please contact us immediately at [sirimsofficial@gmail.com] with your order number and photos of the damaged item. We will arrange for a replacement or refund at no additional cost to you.
7. Return and Refund Fees
7.1 Return Shipping Costs: You will be responsible for paying your return shipping costs unless the return is due to a defective or damaged product.
7.2 Restocking Fee: We do not charge a restocking fee for returns. However, if the item is not returned in its original condition, you may be subject to a partial refund.
8. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please feel free to contact our customer support team:
Email: sirimsofficial@gmail.com
Address: Sharjah, Khan Corniche, United Arab Emirates
Conclusion
We value your satisfaction and are committed to providing quality products and services. Please review this policy carefully and contact us if you need any assistance with your purchase or return.